Privacy Policy

Our websites ( and,  along with our business and internal computer systems are designed to comply with the following national and international legislation (and any applicable amending legislation) with regards to data protection and user privacy:

UK Data Protection Act 2018 (DPA)

EU Data Protection Directive 1995 (DPD)

EU General Data Protection Regulation 2018 (GDPR)

The data controller is PCPA and Pharmacomm Ltd, registered at The Old Riding School, Send Hill Studios, Send Hill, Woking, GU23 7HT.

Please read this policy to understand how we will collect, process and treat your personal information. By registering with us, you are accepting the conditions set out in this policy.

What information is being collected and why?

Our website collects and processes your personal information for the following reasons:

Site visitation tracking

Like most websites, our website uses Google Analytics (GA) to track user interaction. We use this information to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records information such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this.

We consider Google to be a third party information processor. GA makes use of cookies, details of which can be found on Google’s developer guides.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within our website.

Contact forms and email links

Should you choose to contact us using the contact form on our “Contact Us” page or by corresponding with us by phone, e-mail, the information that you supply may be stored by this website. This will not be passed to any of the third party data processors.

If you decide to become a Member of PCPA and send the Join Form on the Join Page (click here to see this) or the Subscriber Form on the same page, then the personal information you provide will be entered into our database and stored. If you do not give your consent to being sent marketing materials by email (by leaving the checkbox on these forms unchecked) then your information will be entered as normal but you will not be sent marketing materials.

The personal information you provide may include your name, e-mail address and telephone number as well as other information about yourself.

When you give us information about another person, you confirm that they have appointed you to act for them and to consent to the processing of their personal information.

How will we use the information about you?

We receive and store any personal information you enter on our website or when you provide us via email or telephone (such as your name, address, e-mail address, phone number and personal description). Personal data is identifiable information about you. This includes information you provide when you:

·      register to use our website

·      sign up for our products and services

·      sign up for an event run by us

·      when you report a problem with our site

We use the information that you provide for such purposes as:

to contact you.

to provide our services to you including notifying you of any upcoming events.

to alert you to service upgrades, special offers, updated information and other new services which are similar to any of those you have already registered for or we feel may interest you.

to disclose the information if required to by law.

We will only ever use your personal information to inform you about events, services and other items to manage your membership if you become a Member or Subscriber of PCPA.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Who will it be shared with?

We will never sell, rent or otherwise distribute or make public your personal information.

We will not share your personal information with any third parties or external organisations without your permission, other than for the above purposes.

We may use your personal information for our internal marketing purposes and contact you in accordance with the terms of this Privacy Policy. You have the right to ask us not to process your personal information for any marketing purposes and you may exercise your right to have your personal information removed from our records at any time by contacting us at [email protected] or by the contact methods indicated at the end of this notice.

You have a right to ask for a copy of your personal information and to correct any inaccuracies. There may be an administration fee for this.

Your personal data protection rights are:

·      The right of access

·      The right to erasure

·      The right to object

·      The right to be informed

·      The right of rectification

·      The right to restrict processing

·      The right to personal data portability

·      The right not to be subject to automated decision-making including profiling

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your personal information, we will use strict procedures and security features to try to prevent unauthorised access.

Where we store your personal information

The personal information that we collect from you is stored in a secure database. The database is hosted on a UK based server. By submitting your personal information, you agree to us storing it. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this privacy policy. We do not sell or transfer your personal information. We will only share your personal information with your permission, when you sign up for events that we are running such as Conferences and Webinars.

Links to other websites

The PCPA website contains links to other websites. Please be aware that we are not responsible for the privacy practices and policies of such other websites. We encourage our users to be aware of this when they leave our website and to read the privacy policies of all websites that collect personally identifiable information. We cannot accept any responsibility or liability for these policies or these other websites’ use of your personal information.

Data Breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal information stored in an identifiable manner has been stolen.

Data Controller

The independent data controller of this website is: Secretariat, Pharmacomm Ltd and Primary Care Pharmacy Association (PCPA)

Registered office is: The Old Riding School, Send Hill, Woking GU23 7HT

Telephone: 0203 590 3943

Email: [email protected] and [email protected]

Changes to our privacy policy

This privacy policy may change from time to time online with legislation or industry developments. We will not explicitly inform you of these changes. Instead, we recommend that you check this page occasionally for any policy changes.

Last updated 12th October 2023

Cookies Notice

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files (letters and numbers) that are placed on your computer, tablet, mobile phone or any other device when you browse websites, if you agree. By browsing our website, you are agreeing to our use of cookies.

Our cookies help us:

Make our website work as you would expect

Improve the speed/security of the website

Continuously improve our website for you

Make our marketing more efficient

Distinguish you from other users of our website (to allow us to provide you with a the best experience we can)

We use the cookies below:

·      Strictly necessary cookies – required for the website’s operation and include cookies for example that enable you to log into secure website areas to make payments and sign up for events.

·      Functionality cookies – used to recognise you when you use our website again, allowing us to personalise our content for you and remember your preferences.

·      Analytical/performance cookies – allow us to recognise and count the number of website visitors and see how they use it. They help us to improve the way our website works such as helping users to find what they are looking for.

We do not use cookies to:

Collect any personally identifiable information (without your express permission)

Collect any sensitive information (without your express permission)

Pass data to advertising networks

Pass personally identifiable data to third parties

Pay sales commissions

You can learn more about all the cookies we use below.

Anonymous Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our website is not working as it should for particular technologies), how long they spend on the website, which page they look at, etc. This helps us to continuously improve our website. These ‘analytics’ programmes also tell us if, on an anonymous basis, how people found this website (e.g. from a search engine) and whether they have been there before, helping us to invest in developing our services for you instead of marketing spend.

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies, we take this and your continued use of our website to mean that you are happy with this. Should you wish to remove or not use cookies from our website, you can do so as described below.

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so however will be likely to limit the functionality of our cookies and a large proportion of the world's websites as cookies are a standard part of most modern websites.

You can read about cookies and how to control or delete them at

Further Information regarding Data Protection

General information about data protection may be found here:

A PDF copy of the GDPR can be found here:


The PCPA and The Clinical Support Network provide comments and share resources from members, links to third party resources and World Wide Web Sites.

Because we have no control over such comments, resources or third party websites, you acknowledge and agree that the PCPA is not responsible for the comments shared or the availability of such external websites or resources, does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such individuals, websites or resources.

You further acknowledge and agree that the PCPA is not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of, or reliance on any such comment, content, goods or services available on the Clinical Support Network or through any shared resources or websites.

This website and its content is the copyright of Primary Care Pharmacy Association - ©1999 Primary Care Pharmacy Association. All rights are reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited.

Terms & Conditions

1. Terms & Conditions Background

“You”, the website user, and "Us," the website owner(s), are parties to this agreement (hence referred to as "Party" and collectively as "Parties" or "We").

By clicking the "I agree" button during the registration procedure, you are indicating your unconditional acceptance of these Terms and Conditions and Our consent to You, the Website User, using the Website and its Service. Only information from thoroughly vetted partners will be shared with you by PCPA and Pharmacomm Ltd.

This information may be presented to you in a variety of ways, including, but not limited to: customised emails and information within clinical bulletin emails, and will be tailored to your profile based on the interests you have indicated. You acknowledge and agree that by registering and joining the PCPA website, we may share your basic contact information with third parties. We will not use this information for marketing but rather to make sure that our systems and those of our suppliers are in sync so that we can provide you with the services you have chosen.

You should cease using the Website right away if you do not wish to be bound by the Terms and Conditions. Any professionals who may be in direct or indirect rivalry with PCPA and/or Pharmacomm Ltd may be denied membership, and we have the right to withdraw membership when we think it necessary.


Refers to the user's personal data and login credentials used to access any communications system OR services on the website.


Any text, graphics, pictures, audio, video, software, data compilations, and other types of information that can be stored in a computer that appear on or are a part of this website are referred to as "Content".


Means PCPA and Pharmacomm Ltd, Send Hill Studios, Send Hill, Woking, GU23 7HT. Company no: 11955188 and its subsidiaries who operate under a direct licence from us across the UK.

Premises and Services

Refer to any online facilities, webinar recordings, podcast recordings, educational resources, films, online resources, tests, certificates, tools, collection of data, and information we make currently or in the future available through the Website, including your own watching or viewing at one of the training facilities.


Refers to any network infrastructure for online communications that we may make accessible through the Website, now or in the future. This includes, but is not limited to, emails, email links, PCPA Telegram platforms, discussion boards, forums, blogs, live chat features, photo/media and file sharing systems, and web-based email and private messaging systems.

User and Users

The terms "User" and "Users" refer to any third party using the website who is not affiliated with us and is not acting in the course of their job.

User Details

Refers to the username and password you chose when registering to use the website.

Web Site

The term "Web Site" refers to the website you are currently visiting as well as any of our other websites or social media pages that have links to this site, as well as any sub-domains of this site and any sub-folders inside, unless clearly stated otherwise in their own terms and conditions.

2. Intellectual Property

2.1 The website's content, graphics, logos, icons, pictures, sound clips, video clips, data compilations, page layout, underlying code, and software, among other things, are owned by us, our affiliates, or other pertinent third parties unless they are uploaded by users. You agree that such material is protected by applicable international and United Kingdom intellectual property laws and other regulations by continuing to use the website.

2.2 Except as expressly noted on the Website or as otherwise permitted by us, you may not reproduce, copy, distribute, store, or otherwise use any of the content from the Website. PCPA and Pharmacomm Ltd, reserve the right to prohibit copying if doing so would jeopardise their intellectual property rights or competitive advantage.

3. Third Party Intellectual Property

3.1 Except as expressly noted on the Website or as otherwise permitted by us, you may not reproduce, copy, distribute, store, or otherwise use any of the content from the Website. PCPA and Pharmacomm Ltd, reserve the right to prohibit copying if doing so would jeopardise their intellectual property rights or competitive advantage.

3.2 Except as otherwise noted on the Website or with the express written consent of PCPA and Pharmacomm Ltd, you may not reproduce, copy, distribute, store, or otherwise make use of such material.

4. Links to Other Websites

Links to other websites may be found on this website. These websites are not under our control or the management of our affiliates, unless otherwise specified. We disclaim duty for any loss or harm resulting from the use of such websites and take no responsibility for their content. The presence of a link to another website on this one does not imply support for either the linked site or the people who run it.

5. Use of PCPA and Pharmacomm Ltd Facilities

5.1 You must abide by the following guidelines when using the website or any other system connected to it, including social media.

5.1.1 No profane or vulgar language is permitted.

5.1.2 You must not contribute any content that is illegal or inappropriate in any other way. This includes, but is not limited to, material that is obscene, vulgar, hateful, slanderous, harassing, ageist, sexist, or racial.

5.1.3 You may not upload any content that encourages or incites violence.

5.1.4 It is recommended that comments be made in English whenever feasible because we might not be able to answer inquiries made in any other languages.

5.1.5 Your method of identification must not go against these terms of service or any laws that may be in force.

5.1.6 Impersonating others is not permitted, especially among our or our affiliates' employees and representatives.

5.1.7 You may not send unsolicited bulk communications like "spam" or "junk mail" using our System or any related social media.

5.2 You agree that we have the right to monitor any communications you send to us or through our system.

5.3 You agree that we have the right to look into any complaint made about you and that we may stop letting you use our site.

5.4 You must at all times, maintain patient confidentiality.

5.5 Any negative experiences you have must be reported.

6. Goods and Services, Pricing and Availability

6.1 Despite our best efforts to ensure that the Service descriptions match the actual Services, we cannot be held liable for any deviations from these descriptions. This only pertains to deviations of the proper Services and does not limit our liability for errors brought on by our fault.

7. Provision of Services

7.1 When you create an Account and accept these Terms and Conditions, the provision of Services begins.

7.2 By creating an account and becoming a member of the i2i Network, you are accepting promotion that may be funded and sponsored by pharmaceutical or other industry partners. The funding, communications and content of the training, mailers, resources or other information may or may not be promotional in nature; declarations on communications, resources and educational materials will explicitly state the nature of the funding.

7.2 You consent to promotional funding and sponsorship by pharmaceutical or other industry partners by registering an account and joining PCPA and Pharmacomm Ltd. Training, mailers, resources, and other information's funding, communications, and content may or may not be promotional in nature; declarations on communications, resources, and educational materials will expressly identify the funding's nature.

7.3 We promise to make every effort to deliver the Services with appropriate skill and care.

8. Data Privacy

The UK Data Protection Act of 1998 and other relevant data privacy legislation will be followed in the storage and processing of all personal data.  Please be aware that PCPA and Pharmacomm Ltd, may need to keep or release your data in order to abide by any applicable laws or regulations, including those set forth by sponsors, partners, or other third parties.

9. Disclaimers

9.1 We make no warranty or representation that the Website will satisfy your needs, be of satisfactory quality, be fit for a particular purpose, not violate anyone else's rights, be compatible with all systems, be secure, or that all information provided will be correct and up-to-date. We don't promise any particular outcomes from using our service(s).

9.2 Content is made available with the goal of assisting you in comprehending your legal responsibilities as clinicians and acting in accordance with your own personal indemnity coverage. We do not accept any responsibility for any action taken or not taken as a result of the Content because use of and reliance on the Content are not meant to replace the need to use clinical judgement, act within your clinical competency, refer to national and local guidance or policy, and take specific advice when dealing with specific situations.

9.3 Nothing on this website is meant to be advise, and you shouldn't rely on it to guide your decisions or your actions in any way.

9.4 No aspect of this website is meant to represent a binding offer that may be accepted.

10. Service and these Terms and Conditions changes

The Website, its Content, and these Terms and Conditions are all subject to change at any moment without prior notice. Any modifications to the Terms and Conditions take effect the first time you use the website after they are made, and you are bound by them. If we are forced by law to make any modifications to these terms and conditions, your use of the website will be automatically affected by such changes.

11. Availability of the Web Site

The Service is offered "as is" and "as available" without any warranties. We make no promises that the Service will be fault- and/or defect-free. We make no express or implied claims of merchantability, accuracy of information, compatibility, or satisfactory quality, to the fullest degree permissible by law.

We assume no responsibility for any disruption or non-availability of the Website due to outside factors, such as, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, weather-related events, acts of war, or censorship and legal limitations.

12. Limitation of Liability

12.1 Including any indirect, special, consequential, or exemplary losses resulting from the use of the website or any of the data on it. The use of the website and its content is at the risk of the user, by accepting these conditions, this is considered the user is informed of this.

12.2 Nothing in these Terms and Conditions limits or excludes our responsibility for any personal harm brought on by our negligence. All event venues will carry their own insurance.

12.3 Even though every attempt has been made to ensure that these terms and conditions strictly comply with the applicable provisions of the Unfair Contract Terms Act of 1977, in the event that any of these terms are determined to be unlawful, invalid, or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This condition only applies in places where a certain phrase is prohibited.

13. No Waiver

Any party's failure to exercise a right or remedy provided for in these Terms and Conditions shall not be interpreted as a waiver of that right or remedy.

14. Previous Terms and Condition

Unless otherwise expressly indicated, the terms of these Terms and Conditions shall govern any inconsistency between them and any earlier versions thereof.

15. Notices

Any and all notices or messages must be sent to us by email or postal mail to our offices. If the notification is sent via first-class mail, it will be declared received three days after posting, on the day of sending if it is fully received on a business day, and on the following business day if it is sent on a weekend or holiday.

16. Law and Jurisdiction

Both Parties agree to submit to the exclusive jurisdiction of the courts of England and Wales, and that the law of England and Wales shall govern these terms and conditions and our relationship with you.

PCPA: Send Hill Studios, Send Hill, Woking GU23 7HT E: [email protected] | © Copyright PCPA 1999
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